SMS Privacy Policy

How Intelligent Automation, LLC uses text messaging to communicate with our business customers.

Effective date: May 26, 2026

Business: Intelligent Automation, LLC ("IA," "we," "us," "our")

SMS support line: +1 (855) 533-5445

Inquiries: [email protected] · (888) 711-4521

1. Who We Are

Intelligent Automation, LLC is a Managed Service Provider headquartered in Fairfield, New Jersey, serving business clients across the Metro New York region with cybersecurity, Microsoft 365, private cloud, and advisory services. This policy describes how we use SMS (text messaging) to communicate with our customers and the people they authorize to interact with us on their behalf.

2. The SMS Program

We operate a single toll-free customer support line — +1 (855) 533-5445 — that accepts both voice calls and SMS/MMS. Customers may text this number with service requests, ticket follow-ups, technical questions, and other communications related to the services we provide. Our support team replies through the same number.

We do not use SMS for advertising, marketing, or promotional content. All SMS communications are operational — directly related to delivering services already contracted between IA and the customer.

Types of messages you may receive

Replies to support questions you sent to us
Updates on the status of an open service ticket
Scheduled maintenance notifications
Security alerts impacting your environment
Follow-ups requested by your authorized contacts

Message frequency

Message frequency varies based on service activity. There is no fixed cadence — we send messages only when there is operational content to communicate.

Costs

Message and data rates may apply, as charged by your mobile carrier. IA does not charge any additional fee to send or receive SMS.

3. Consent and Opt-In

We send SMS only to phone numbers for which we have an affirmative record of consent. Consent is collected through one or more of the following paths:

SMS first-touch opt-in. When a customer first texts our number, they receive an automated opt-in prompt and must reply YES before we send any further messages.
Master Services Agreement. Our standard MSA contains an explicit SMS consent clause. Customers who e-sign the MSA grant SMS consent for the contacts named in the agreement.
Customer portal opt-in. Authenticated customers can opt in via our service portal. Opt-in via this path is verified with a one-time PIN sent to the phone number being enrolled.
Verbal consent. Captured contemporaneously by an IA staff member during a phone call or in-person meeting, with full attribution recorded.

All consent events are logged in an immutable audit record with timestamp, source, and supporting evidence.

4. Opt-Out

You may opt out of further SMS communications at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any IA SMS. Your number will be added to our permanent opt-out list and no further SMS will be sent from IA to that number. Opting out of SMS does not affect any other aspect of the services we provide.

To re-enable SMS later, text the word START to +1 (855) 533-5445 and follow the opt-in prompts.

5. HELP

Reply HELP to any IA SMS to receive our company name, our support line, and our customer support email. You may also reach us at [email protected] or (888) 711-4521 with any question about this SMS program.

6. Information We Collect

Through the SMS program we collect:

Your mobile phone number
The content of messages you send us
Timestamps and delivery metadata from our SMS carrier (Twilio Inc.)
Your consent and opt-out actions

If your message contains other personal or business information (for example, details about a service issue), that information is stored only inside our ticketing system, subject to the access controls described in our general Privacy Policy.

7. How We Use and Share Your Information

SMS content and the phone numbers associated with it are used solely to:

Deliver the support services contracted between IA and your business
Maintain accurate records of customer communications
Meet our legal, regulatory, and compliance obligations

We do not sell or share your mobile phone number, consent records, or SMS content with third parties for marketing purposes. We do not share this data with affiliates or partners for their own marketing use.

SMS messages transit through our SMS carrier (Twilio) for delivery to your mobile network. Twilio acts as our service provider and is bound by its own privacy and security commitments. We do not authorize Twilio or any other vendor to use your mobile data for marketing.

8. Data Retention

SMS content, delivery metadata, and consent records are retained for the duration of our service relationship with your business and for a period thereafter consistent with our records-retention obligations under applicable contracts, audit frameworks (SOC 2, HIPAA where applicable), and law. Opt-out records are retained indefinitely so that we can honor your opt-out across any future service relationship.

9. Security

SMS transmission across mobile carrier networks is not end-to-end encrypted; this is a property of the SMS protocol itself, not a choice of IA. Inside our systems, SMS records are stored in access-controlled databases, with encryption at rest, role-based access, and immutable audit logging. Do not send passwords, account numbers, full Social Security numbers, or other highly sensitive information by SMS. If you need to share sensitive information with us, use our secure message portal at securemessage.intelamation.net or contact us by phone.

10. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

11. Children

This SMS program is intended for business communications with our customers and the adults they authorize. It is not directed to and not intended for individuals under the age of 18.

12. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will post the updated policy at this URL and update the effective date above. Continued use of our SMS support line after a change constitutes acceptance of the updated policy.

13. Contact Us

For any question about this SMS Privacy Policy, our SMS practices, or to request that we delete or correct records associated with your phone number:

Email [email protected]
Call (888) 711-4521
Write to: Intelligent Automation, LLC, 336 US Highway 46, Fairfield, NJ 07004

This SMS Privacy Policy is provided in addition to, and not in place of, our general Privacy Policy. Where the two policies conflict on a matter specific to SMS, this policy controls.